Last week I was pricing windows for our 150. One site was Texas Aeroplastics. To make a long story short, checking on shipping charges I must have hit one button too many and actually ordered the windows. For here they are on our door step.
Justina called them today and explained the problem and that we would like to return the windows. She talked to a Jerry. Who was anything but sympathetic or understanding. She got statements like, "You hit the button twice so you now have to pay for it!" "We can provide everything for your Cessna at the cheapest price so you cannot go elsewhere!" "You have 30 days to return the item from time of sale and must be in our possession by November 5 to get any refund." "We are charging you $40 in shipping charges, nonrefundable." "And a restocking fee of $22."
I believe that says it all. In the mean time, not realizing that I had actually ordered the windows from Texas Aeroplastics, I had made an order with Cee Bailey. Half the price of Texas Aeroplastics. I just got off the phone with Anthony with Cee Cee Bailey. Explaining the situation with Texas Aeroplastics. That we would appreciate canceling the order since it just really wasn't feasible sending the windows back to Texas Aeroplastics. He understood completely and said he would cancel the order. Within minutes Anthony then called back, stating the windows had already shipped. He was attempting to get the windows returned to their address. But, if he could not, just refuse them when they arrive. I told him that they would be left on our doorstep. In which he responded to contact him when they did arrive and they would arrange to have them returned at no charge to us.
I felt guilty now not purchasing the windows and keeping them from Cee Bailey. So, I am having them shipped. If somebody wants a pair of clear side windows for their 150, you can buy these for $38 each plus actual shipping.
Oh! When Anthony returned my call the caller ID showed Dresser Tire. I asked about that and they are affiliated. Guess who I will be purchasing my tires from from now on?
And, I am also emailing Texas Aeroplastics a copy of this post........
Oh! And yet another thing. You only get confirmation of orders from Texas Aerplastics if you have Internet Explorer. We did not receive confirmation since we have FireFox.
Bill
Grants Pass, Oregon
