I wanted to report a customer service experience that I had with the David Clark Company.
I had purchased one of their H10-13XL headsets back when I started my pilot training 3 and a half years ago and then another for my wife a several months after that.
These are the ones with the electronic noise cancelling and have a battery box that holds 6 AA batteries.
The first experience was that shortly after I bought the second headset, David Clark came out with the upgrade to the model. They did away with the AA battery box and replaced it with a smaller, more compact battery box that holds a single 9 volt and features auto-shut off. At the AOPA convention in Palm Springs I stopped by the DC table and saw that this was what was on display. I mentioned that I had just bought the model and that it came with the old battery box. The rep told me to send it in. I did and they sent me the newer improved box free of charge. Of course I was happy.
Recently my other older model battery box headset (holds the 6 AA) leaked battery acid. Now this has been the 4th time this has happened but it was also the worst incidence of leakage. I am not sure but suspect that it might be something about the design that causes the battery leaks to happen ? Anyways, I sent the entire headset unit in to DC and they emailed me when the unit arrived and then emailed me a day later letting me know that they were sending me a brand new 9 volt newer style battery box as a replacement, free of charge. Now here is the clincher . . .they also cleaned up the headset which had some acid on it, changed the gel earpads and headpad and mike cover and replaced the rubber fitting where the cord enters the headset earcup. They basically overhauled my headset for free, no questions asked.
So, I guess what I'm saying is that I love their product and their service and I'm sticking with them forever, although it seems I'll never need to replace my headsets as these things are pretty bombproof in my opinion.
I also love the seafoam green color.
